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Leading for Engagement and Results Certificate: A 5-Module Series

Hours: 20.00 | Estimated Cost: $650.00

Gain confidence and skills to get superior results and increased employee engagement. Benefit from step-by-step behaviors and communication skills that increase team members' motivation, productivity, accountability, trust and commitment. For leads, first time supervisors, managers, and experienced leaders who want a solid foundation to conquer today's work challenges.


Additional Information

Learn About
  • Motivating your team
  • Communicating for results
  • Providing performance feedback
  • Working with different personalities
  • Resolving conflicts
Benefits & Outcomes
  • Gain a solid foundation to conquer today's work challenges
  • Small class size for individualized results and focused attention
Training Outline

**Module 1:** Motivating the Team: Engage and Motivate Team Members Regularly with Key Actions

  • Work with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
  • Base discussions about performance and work habits on behavior rather than on personalities and attitudes
  • Involve team members in goal setting, problem solving and decision-making
  • Create a climate where team members want to do their best work

**Module 2:** Communicating for Results: Effectively Manage Personal and Team Communication

  • Understand the tools to diagnose communication challenges
  • Be aware how perception alters reality
  • Match the best communication method with the message
  • Avoid defensive behavior
  • Share information to increase effectiveness
  • Dialogue honestly & professionally using the XYZ method
  • Maintain confidentiality of sensitive information
  • Listen to fully understand

**Module 3:** Providing Performance Feedback: Influence Performance with Regular Constructive Feedback

  • Base assessments on facts and behavior
  • Assess performance
  • Use positive feedback to motivate team members
  • Gain team member participation in assessment
  • Gain team member agreement with the assessment
  • Gain team member commitment to the change needed to improve performance

**Module 4:** Working with Different Personalities: Understand Yourself and Others and Leverage Synergy

  • Analyze natural and adapted behavioral styles
  • Identify the specific talents brought to the organization
  • Dos and Donts of communicating for effectiveness and influence
  • Recognize the behaviors towards how problems are solved and challenges met
  • Detect responsiveness to the pace of the environment, rules and procedures
  • Control situations with self-perception and awareness of others perceptions
  • Minimize limitations and blind spots for personal and interpersonal performance enhancement

**Module 5:** Resolving Conflicts: Establish Practical Approaches to Recognizing and Resolving Conflicts

  • Understand how conflict is a part of all work situations
  • Recognize the positive and negative impacts of conflicts
  • Leverage positive conflict to the individual and teams advantage
  • Establish a cooperative atmosphere to resolve conflicts
  • Adopting a conflict resolution model for lasting impact
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771


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