+Virtual: Communication Skills

Select communication skills topics are available virtually for your remote workforce. New options are added as demand warrants with all available in a Live, interactive format.

Check out popular topics, review module descriptions and contact us to schedule virtual training for your workplace.

  • Business Writing
  • Communication Coaching - *only available after trainer consultation*
  • Conquering Your Public Speaking Fear
  • Impromptu Speaking
  • Leading Virtual Meetings Effectively
  • Meaningful Conversations: Sharing & Listening to Helpful Feedback
  • Navigating Conflict
  • Non-verbal Communication
  • Proofreading Skills
  • The Principles, Practices & Power of Apology
  • Writing Foundations

    Additional Information

  • Module Options

    **Business Writing**

    • Using reader-centered techniques to maintain customer goodwill
    • Choosing language that keeps your message clear, concise and contemporary
    • Designing documents that accomplish your objectives
    • Using direct and indirect approaches to accomplish desired results
    • Applying the best practices of email communication to your own writing

    **Communication Coaching** - *only available after trainer consultation*

    • Content is tailored to specific, individualized needs

    **Conquering Your Fear of Public Speaking**

    • The physiology of public speaking fear
    • Self-assessment of level of public speaking fear or anxiety
    • Understanding what fuels our response
    • Methods for coping and conquering fear or anxiety

    **Impromptu Speaking**

    • Self-assessment of impromptu speaking skills and reflection
    • The role of nonverbal communication
    • Process for handling impromptu questions
    • Direct vs. indirect answers
    • Avoiding the phrase "I don't know"

    **Leading Virtual Meetings Effectively**

    • Elements of effective meetings
    • Meeting facilitation techniques
    • Meeting roles and responsibilities
    • Keeping attendees focused and engaged
    • Fostering accountability for action items
    • Challenges of virtual meetings (webinars, conference calls)

    **Meaningful Conversations: Sharing & Listening to Helpful Feedback**

    • Planning for giving feedback
    • Three feedback challenges and ways to overcome them
    • Improving performance using positive feedback
    • Assessing opportunities as a receiver of feedback
    • Dealing with unjustified negative feedback (criticism)

    **Navigating Conflict: Building Stronger Relationships, Better Results**

    • Embracing conflict as an opportunity
    • Understand why people avoid conflict
    • Self-assessment of conflict resolution style
    • Techniques for mastering your emotions
    • Dealing with difficult people
    • Communication techniques to guide resolution

    **Non-verbal Communication**

    • Types of nonverbal communication
    • The impact of nonverbal cues
    • Open and supportive body language
    • Communicating with a helpful and positive tone
    • Filters and the effect on nonverbal messages

    **Proofreading Skills**

    • Proofreading approaches and tips to improve document accuracy
    • Rules regarding correct number usage in written communication
    • Spelling errors and commonly misspelled words that cause clarity problems
    • Punctuation rules for commas, semicolons, colons, dashes and quotation marks

    **The Principles, Practices & Power of Apology**

    • Explain the four key characteristics of all apologies
    • Identify your apology quotient and opportunity to build skill, through self-assessment
    • Describe the wholehearted apology and its components
    • Identify best practices when offering an apology to others
    • Explain essential factors when receiving an apology

    **Writing Foundations**

    • Matching singular or plural subjects with appropriate verb forms
    • Identifying the correct verb form to be used with indefinite pronouns
    • Omitting prepositional phrases when proofreading to ensure correct grammar
    • Eliminating redundant adjectives, adverbs and phrases

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771