Call & Customer Care Center
Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.
To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of **call, contact and customer care center skills.
Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.
Additional Information
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Module Options
**Critical Core Skills for a High Performance Workforce**
- Positive Attitude
- Adapting to Change
- Work Collaboratively in Teams
- Work Productively
**Call Center Customer Service: Repair/Troubleshooting Focus**
- Introduction and Opening the Call
- Determine the Reason
- Resolve the Reason
- Challenge Customers
- Closing the Call
**Call Center Customer Service: Sales Focus**
- Introduction and Opening the Call
- Determine the Reason
- Making Recommendations
- Closing the Sale and the Call