Call & Customer Care Center

Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.

To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of **call, contact and customer care center skills.

Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.


    Additional Information

  • Module Options

    **Critical Core Skills for a High Performance Workforce**

    • Positive Attitude
    • Adapting to Change
    • Work Collaboratively in Teams
    • Work Productively

    **Call Center Customer Service: Repair/Troubleshooting Focus**

    • Introduction and Opening the Call
    • Determine the Reason
    • Resolve the Reason
    • Challenge Customers
    • Closing the Call

    **Call Center Customer Service: Sales Focus**

    • Introduction and Opening the Call
    • Determine the Reason
    • Making Recommendations
    • Closing the Sale and the Call

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771