Call & Customer Care Center

Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.
To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of *call, contact and customer care center skills*.
Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.

Additional Information

• Module Options

  **Critical Core Skills for a High Performance Workforce**
  * Positive Attitude
  * Adapting to Change
  * Work Collaboratively in Teams
  * Work Productively
  **Call Center Customer Service: Repair/Troubleshooting Focus**
  * Introduction and Opening the Call
  * Determine the Reason
  * Resolve the Reason
  * Challenge Customers
  * Closing the Call
  **Call Center Customer Service: Sales Focus**
  * Introduction and Opening the Call
  * Determine the Reason
  * Making Recommendations
  * Closing the Sale and the Call