Call & Customer Care Center

Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.

To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of **call, contact and customer care center skills.

Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.

Additional Information

Module Options

**Critical Core Skills for a High Performance Workforce** - *2-3 hours per topic*

• Positive Attitude
• Adapting to Change
• Work Collaboratively in Teams
• Work Productively

**Call Center Customer Service: Repair/Troubleshooting Focus** - *3 hours per topic*

• Introduction and Opening the Call
• Determine the Reason
• Resolve the Reason
• Challenge Customers
• Closing the Call

**Call Center Customer Service: Sales Focus** - *3 hours per topic*

• Introduction and Opening the Call
• Determine the Reason
• Making Recommendations
• Closing the Sale and the Call