Customer Service, Sales & Marketing

Select customer service, sales and marketing topics are available virtually for your remote workforce. New options are added as demand warrants with all available in a live, interactive format.

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To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of call, contact and customer care center skills. Three proven training approaches recommended by employers are *Critical Core Skills for a High Performance Workplace*, *Call Center Customer Service Repair/Troubleshooting Focus* and *Call Center Customer Service Sales Focus*.

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Fox Valley Technical College offers customizable training modules and full customer experience programs designed to improve your organization's customer focus. Services emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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The service industry is projected as a growth sector for years to come; however, competition will continue to threaten food service, leisure, tourism and hospitality businesses that don't invest in training. Fox Valley Technical College provides courses and customized training in areas including lodging, food and beverage, meeting planning, tourism and recreation.

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*Proactive Selling* introduces upselling and cross-selling communication techniques and practices. Skills and content are geared for inbound call and non-sales audiences.

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Marketing professionals have a resource to enhance skills in two critical areas: new product development and product management. Our customized training options are available to identify strategic growth opportunities for new products or to guide organizations through the marketing planning process from a product perspective.

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*Sales Fundamentals* is a training series that teaches participants the essential pieces of a structured, consultative sales approach. In this 18-hour series, we will explore a 7-step process for sales: prepare, build rapport, explore, make the offer, resolve objections, close the sale, and after the sale follow-up/follow-through.

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Fox Valley Technical College offers a broad range of small business marketing and promotion topics for the marketing professional, entrepreneur or small business owner. Explore the many facets of email marketing, website design and integrated promotional strategy to reach existing and new customers. Many of these services can be delivered right at your business or worksite.

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Develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.

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Talent Insights® provides two perspectives to better understand the people we work with: it explores their behavioral style (HOW they prefer to behave and communicate) as well as their personal motivators (WHY they move into action).

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