Printed on 7/17/2024

Automotive Service Management

20-602-2 Certificate (C) 12 Credits Not Financial Aid Eligible Location*: Appleton

*If general education courses are required, they may be available at multiple locations.

If you want to focus your automotive career to work more directly with customers, this program will give you the necessary skills and knowledge. You’ll learn techniques to maximize profitability and customer satisfaction. You will also develop your communication skills and learn how psychology applies to workplace relationships. Upon completion, you’ll be ready to assume a management role in service or customer relations.

COURSE LIST

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Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

    Technical Studies (12 Credits)

    Course Title
    Course Number
    Credits
    Instructional Hours
    Outside Effort Hours**
    Prior Learning Credit Eligibility
  • Automotive Service Consulting
    10-602-152
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10602152
    • Credits: 3.00

    Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.

    Prereq: Student has completed or is in process of completing ANY of the following options:

    Coreq: Student has completed or is simultaneously enrolling in ALL of the following:

    • COMMUNIC 10801196E - Oral/Interpersonal Comm-Auto​ (Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the coreq.)

  • Automotive Service Management
    10-602-153
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10602153
    • Credits: 3.00

    Explores the duties and practices assigned to service managers in the successful operation of an automotive service facility. The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. Integration with Psychology of Human Relations (10-809-199) provides a unique perspective on the personnel processes from recruitment of employees to supervision and performance assessment.

    Prereq: Student has completed or is in process of completing ANY of the following options: 

    Coreq: Student has completed or is simultaneously enrolling in ALL of the following:

    • SOC STY 10809199E - Psychology of Human Rel-Auto (Prior completion of the non-auto Psychology of Human Rel will not satisfy the coreq.)

  • Oral/Interpersonal Comm - Auto
    10-801-196E
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10801196E
    • Credits: 3.00

    Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

    Prereq: Student has completed or is in process of completing ALL of the following:

    • Accuplacer Reading 250+ OR HS GPA 2.75+ OR ACT Reading 18+ OR Reading Level 3 Coursework

    • Accuplacer Sentence 237+ OR HS GPA 2.75+ OR ACT English 15+ OR English Level 1 Coursework

    • Student is in progress in the Program of Study of Automotive (10-602-X / 20-602-2 / 32-404-2 / 32-602-X)

    Coreq: Student has completed or is simultaneously enrolling in ALL of the following:

    • TRANSP 10602152 - Automotive Service Consulting​

  • Psychology of Human Relations - Auto
    10-809-199E
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10809199E
    • Credits: 3.00

    Explores the relationship between the general principles of psychology and our everyday lives. Students are given the opportunity to achieve a deepened sense of awareness of themselves and others. This understanding enables students to improve their relationships with others at work, in the family, and in society.

    Prereq: Student has completed or is in process of completing ALL of the following:

    • Accuplacer Reading 250+ OR HS GPA 2.75+ OR ACT Reading 18+ OR Reading Level 3 Coursework

    • Accuplacer Sentence 237+ OR HS GPA 2.75+ OR ACT English 15+ OR English Level 1 Coursework

    • Student is in progress in the Program of Study of Automotive (10-602-X / 20-602-2 / 32-404-2 / 32-602-X)

    Coreq: Student has completed or is simultaneously enrolling in ALL of the following:

    • TRANSP 10602153 - Automotive Service Management

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Expected Competencies


For more information visit our Credit For Prior Learning page.