Printed on 5/11/2021

Computer Support Specialist

10-154-3 Associate Degree (AAS) Part Time and Full Time 61 Credits Financial Aid Eligible Time of Day: Day Location*: Appleton

*If general education courses are required, they may be available at multiple locations.

With this degree you’ll be the “go to” IT professional in your organization. As a computer support specialist, you work with freestanding and networked desktop computers. Your job is to deliver the productivity and efficiency promised by computer hardware and software manufacturers. Learn to analyze information needs and identify alternative hardware and software solutions. You’ll gain skills to plan and develop application systems, implement the systems, and train others to use them effectively. You’ll master a variety of operating systems and software applications, as well as computer hardware. With the knowledge and skills you acquire in this program, you’ll be prepared to support, monitor and maintain a variety of computing devices.

COURSE LIST

Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

    Technical Studies (46 Credits)

    Course Title
    Course Number
    Credits
    Instructional Hours
    Outside Effort Hours**
    Prior Learning Credit Eligibility
  • Computing Essentials
    10-107-184
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10107184
    • Credits: 2.00

    Provides students with a foundation in information technology and the use of information systems in today’s business environment. Students explore fundamental computer concepts and terminology of the World Wide Web, e-mail, emerging technologies, hardware and software components and devices, programming languages, network basics, operating systems, and ethics.

  • IT Service Desk Concepts
    10-154-109
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10154109
    • Credits: 3.00

    Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

  • Device Repair and Maintenance
    10-154-111
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10154111
    • Credits: 3.00

    Covers configuring, maintaining, upgrading and repairing Intel-based computers and exploring functions and interrelations between components. The course examines system configuration, component care, system improvement, troubleshooting and failure identification.

  • College Success: On Course
    10-890-100
    1Credit
    18
    36

    • Instructional Hours: 18
    • Outside Effort Hours: 36
    • Course Number: 10890100
    • Credits: 1.00

    On Course helps you learn a number of proven strategies for creating greater academic, professional and personal success. You will discover how to create a rich, fulfilling life by developing new beliefs and behaviors. College Success: On Course empowers you to make wise choices in your academic and personal life which leads to improved experiences and outcomes.

  • Enterprise Client
    10-154-110
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10154110
    • Credits: 3.00

    Introduces students to the skills needed to support client PC Operating Systems. Through significant hands-on activities, learn how to configure, secure, utilize and troubleshoot client operating systems.

    Coreq: College Success: On Course 10890100 or IT Career Exploration 10107187
  • Microcomputer Applications
    10-107-150
    2Credit
    54
    54
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10107150
    • Credits: 2.00

    Designed for students with little or no hands-on computer experience. Presents the basic functions of the Windows operating system and how to use the word processing, spreadsheet and presentation functions of Microsoft Office software. Students will integrate various functions of several Microsoft packages.

  • Linux Essentials - Just Enough Linux
    10-150-155
    1Credit
    18
    36
    N/A

    • Instructional Hours: 18
    • Outside Effort Hours: 36
    • Course Number: 10150155
    • Credits: 1.00

    Covers Basic Linux topics including operating system basics, file management, graphic user interfaces and the command line interface.

  • Information Assurance
    10-150-161
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10150161
    • Credits: 2.00

    Examines the basics of information security, including access control and organizational security policies. This course will include the process of securing user workstations, laptops and mobile devices.

  • Network Essentials
    10-150-162
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10150162
    • Credits: 2.00

    Provides an introduction to networking theory and technologies, including the basics of communication, common protocols, the OSI model, network topologies, local network media, network devices, network security and networking tools. Includes more in-depth study of the components of TCP/IP, Ethernet, and wireless networks. Involves considerable time developing troubleshooting skills.

  • IT Customer Service Skills
    10-154-102
    2Credit
    36
    72

    • Instructional Hours: 36
    • Outside Effort Hours: 72
    • Course Number: 10154102
    • Credits: 2.00

    Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.

  • Advanced Desktop Management
    10-154-105
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10154105
    • Credits: 2.00

    Provides students with the background needed to build the knowledge and skills to support end-users and computers running the Microsoft suite of productivity applications. The course is directed at the skills needed to work in a variety of environments, including corporate environments as well as support for home users via phone support, remote support and retail counter support.

    Prereq: Enterprise Client 10154110; Active in A+ Certification OR Instructor Approval
  • IT Career Experience
    10-107-110
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10107110
    • Credits: 2.00

    Examines and identifies job-seeking, job-keeping and interviewing techniques, strategies for identifying and meeting external and internal customer needs as well as good listening skills and techniques for dealing with difficult customers. Also covers time management, team dynamics, continual improvement processes and global business practices.

    Prereq: 13 credits of IT Coursework (1015xxxx and/or 10107xxx)
  • Linux
    10-150-147
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10150147
    • Credits: 2.00

    Covers introductory Linux topics including operating system basics, system installation, file system management, file system administration and basic commands. Considerable hands-on learning is included.

    Prereq: Linux Essentials - Just Enough Linux 10150155
  • Windows PowerShell Scripting
    10-150-149
    3Credit
    72
    90
    N/A

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10150149
    • Credits: 3.00

    Teaches everything you need to know to begin developing your own Windows PowerShell scripts. This involves learning how to interact with the Windows PowerShell command line, learning about Microsoft's .NET framework and how to work with other Windows technologies, such as the Windows registry, as you learn how to become a PowerShell programmer.

  • Windows Server
    10-150-156
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10150156
    • Credits: 3.00

    Covers Microsoft Windows Server 2016 administration including server hardware and software, Active Directory, file resources, printers, disk resources, Web resources, DNS and DHCP. Monitoring and troubleshooting server resources are also examined. Extensive hands-on activities are included.

  • Emerging Technologies and Trends
    10-154-101
    3Credit
    72
    90
    N/A

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10154101
    • Credits: 3.00

    Explores the acquisition and support of various technologies and how they interact with businesses. Students will learn how organizations implement technology solutions, research potential solutions to real-world business problems, and present their findings.

  • Virtualization Technologies
    10-150-105
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10150105
    • Credits: 3.00

    Introduces virtualization technologies including VMware, Citrix and Microsoft Hyper-V. Hands-on lab activities will be used to install and configure each virtualized environment.

    Prereq: Windows Server (10150156) OR Instructor approval
  • Network Infrastructure 1
    10-150-116
    3Credit
    72
    90

    • Instructional Hours: 72
    • Outside Effort Hours: 90
    • Course Number: 10150116
    • Credits: 3.00

    Covers networking topics including the OSI model, local area and wide area networking. Also focuses on assigning network addresses and configuring network devices including Cisco routers and switches. Includes considerable hands-on learning activities and helps prepare learner for the Cisco CCNA exam.

    Prereq: Network Essentials (10150162) OR Instructor approval
  • IT Project Management
    10-150-127
    2Credit
    54
    54

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10150127
    • Credits: 2.00

    Examines the organization, planning and controlling of projects; also provides practical knowledge on managing project scope, schedule and resources. Topics include project life cycle, work breakdown structure and Gantt charts, network diagrams, scheduling techniques and resource allocation decisions. Concepts are applied through team projects and tutorials using project management software.

    Coreq: IT Career Experience 10107110
  • IT Service Desk Capstone
    10-154-108
    2Credit
    54
    54
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 54
    • Course Number: 10154108
    • Credits: 2.00

    Demonstrate the knowledge and skills necessary to work in an IT Service Desk, including managing information technology hardware, software, creating business solutions, supporting computer networks, providing end user support and solving information technology problems all while demonstrating a high level of professionalism.

    Prereq: IT Service Desk Concepts (10154109)

    General Studies (15 Credits)

    Course Title
    Course Number
    Credits
    Instructional Hours
    Outside Effort Hours**
    Prior Learning Credit Eligibility
  • Oral/Interpersonal Comm
    10-801-196
    3Credit
    54
    108

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10801196
    • Credits: 3.00

    Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

    Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree
  • Written Communication
    10-801-195
    3Credit
    54
    108

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10801195
    • Credits: 3.00

    Teaches the writing process which includes prewriting, drafting and revising. Through writing assignments, students analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Class sessions and assignments involve giving oral presentations and using computers.

    Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 250+, ACT Read 18+/Engl 18+ OR Read Prep 10838105/Sent Prep 10831103 OR Not pursuing a degree
  • Math & Logic
    10-804-133
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10804133
    • Credits: 3.00

    Students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases.

    Prereq: Arith – HS GPA 2.75+ OR ACPL 65+, Next Gen 263+, ACT Math 18+ OR Arith Prep 10834109 OR College Tech Math 1A 10804113 OR 10804115 College Tech Math 1 OR not in a program
  • Intro to Ethics: Theory & App
    10-809-166
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10809166
    • Credits: 3.00

    Provides a basic understanding of ethical theories and uses diverse ethical perspectives to analyze and compare relevant issues. Students will critically evaluate individual, social and/or professional standards of behavior and apply a systematic decision-making process to these situations.

    Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree
  • Psychology of Human Relations
    10-809-199
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10809199
    • Credits: 3.00

    Explores the relationship between the general principles of psychology and people's everyday lives. Students seek a deepened sense of awareness of themselves and others, and to improve their relationships at work, in the family and in society.

    Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree
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Expected Competencies


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