Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

In today's fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendor relationships. Develop a telephone personality that creates a positive first impression and fosters goodwill.

    Additional Information

  • Learn About
    • Identifying needs and expectations of telephone customers
    • Identifying and applying customer service concepts to telephone conversations
    • Speaking at an appropriate rate and volume
    • Responding appropriately to incoming calls, including complaints
    • Taking complete and accurate messages
    • Using good listening skills to understand the message and diffuse emotional barriers
    • Creating effective voicemail messages
    • Communicating a positive, courteous and helpful attitude
  • Benefits & Outcomes
    • Develop excellent rapport with your customers by using effective telephone techniques
    • Build customer loyalty and enhance vendor relationships

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Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771