**Module 1:** Motivating the Team: Engage and Motivate Team Members Regularly with Key Actions
- Work with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
- Base discussions about performance and work habits on behavior rather than on personalities and attitudes
- Involve team members in goal setting, problem solving and decision-making
- Create a climate where team members want to do their best work
**Module 2:** Communicating for Results: Effectively Manage Personal and Team Communication
- Understand the tools to diagnose communication challenges
- Be aware how perception alters reality
- Match the best communication method with the message
- Avoid defensive behavior
- Share information to increase effectiveness
- Dialogue honestly & professionally using the XYZ method
- Maintain confidentiality of sensitive information
- Listen to fully understand
**Module 3:** Providing Performance Feedback: Influence Performance with Regular Constructive Feedback
- Base assessments on facts and behavior
- Assess performance
- Use positive feedback to motivate team members
- Gain team member participation in assessment
- Gain team member agreement with the assessment
- Gain team member commitment to the change needed to improve performance
**Module 4:** Working with Different Personalities: Understand Yourself and Others and Leverage Synergy
- Analyze natural and adapted behavioral styles
- Identify the specific talents brought to the organization
- Dos and Donts of communicating for effectiveness and influence
- Recognize the behaviors towards how problems are solved and challenges met
- Detect responsiveness to the pace of the environment, rules and procedures
- Control situations with self-perception and awareness of others perceptions
- Minimize limitations and blind spots for personal and interpersonal performance enhancement
**Module 5:** Resolving Conflicts: Establish Practical Approaches to Recognizing and Resolving Conflicts
- Understand how conflict is a part of all work situations
- Recognize the positive and negative impacts of conflicts
- Leverage positive conflict to the individual and teams advantage
- Establish a cooperative atmosphere to resolve conflicts
- Adopting a conflict resolution model for lasting impact