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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Communication and the Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

More Info regarding Communication and the Customer Experience Dates & Registration regarding Communication and the Customer Experience
Create Your Online Store New
Spotlight
Online/Virtual

Hours: 4.00 | Estimated Cost: $79.00

Learn how to build your own online store in this virtual hands-on seminar. Be guided step-by-step through the process of setting up an online store for your business.

More Info regarding Create Your Online Store Dates & Registration regarding Create Your Online Store
Email Newsletters with Constant Contact New
Online/Virtual

Hours: 4.00 | Estimated Cost: $79.00

Learn how to use Constant Contact to build your own email newsletter in this virtual hands-on seminar. Be guided step-by-step through the process of creating email newsletters for your business.

More Info regarding Email Newsletters with Constant Contact Dates & Registration regarding Email Newsletters with Constant Contact
Marketing Made Lean Online/Virtual

Hours: 12.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

More Info regarding Marketing Made Lean Dates & Registration regarding Marketing Made Lean
Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

More Info regarding Telephone Communication Techniques Dates & Registration regarding Telephone Communication Techniques
Use WordPress to Build Your Website New
Spotlight
Online/Virtual

Hours: 4.00 | Estimated Cost: $79.00

Learn how to use WordPress to build your own website in this educational and hands-on seminar. Be guided step-by-step through the process of setting up a website for your business.

More Info regarding Use WordPress to Build Your Website Dates & Registration regarding Use WordPress to Build Your Website
Website Design & Promotion: A 3-module Series New
Online/Virtual
Series

Hours: 12.00 | Estimated Cost: $199.00

Be guided step-by-step through the process of designing a website for your business. Discover how to engage your customers by setting up an online store and creating email newsletters.

Seminar Series

  • Email Newsletters with Constant Contact
  • Use WordPress to Build Your Website
  • Create Your Online Store
More Info regarding Website Design & Promotion: A 3-module Series Dates & Registration regarding Website Design & Promotion: A 3-module Series

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Moving Beyond DISC - Understanding your Motivators New
Online/Virtual

Hours: 4.00 | Estimated Cost: $199.00

Talent Insights® provides two perspectives to better understand the people we work with: it explores their behavioral style (HOW they prefer to behave and communicate) as well as their personal motivators (WHY they move into action).

More Info regarding Moving Beyond DISC - Understanding your Motivators Dates & Registration regarding Moving Beyond DISC - Understanding your Motivators

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Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center

5 N. Systems Drive

Appleton, WI 54914-1655

Business & Industry Services
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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