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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Marketing Made Lean

Hours: 24.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

More Info regarding Marketing Made Lean Dates & Registration regarding Marketing Made Lean
Telephone Communication Techniques Spotlight

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

More Info regarding Telephone Communication Techniques Dates & Registration regarding Telephone Communication Techniques
Walking the Customer Service Talk

Hours: 4.00 | Estimated Cost: $169.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Time Management for the Creative

Hours: 3.00 | Estimated Cost: $184.00

Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.

More Info regarding Time Management for the Creative Dates & Registration regarding Time Management for the Creative

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Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center

5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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