Local & National
Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results.
Hours: 4.00 | Estimated Cost: $159.00
Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.
Hours: 12.00 | Estimated Cost: $199.00
Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.
Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.
Hours: 4.00 | Estimated Cost: $89.00
Explore the fundamental information needed to sell products on Amazon and help build your business. Discover the common business models sellers use, learn the differences between the models and explore which one will work best for you.
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Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
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