Proactive Selling

*Proactive Selling* introduces upselling and cross-selling communication techniques and practices. Skills and content are geared for inbound call and non-sales audiences.

**Learn about:**

• Research on the value of cross-selling & upselling
• How cross-selling and upselling benefits my customer and my company
• Effective language for cross-sell and upsell
• Six important tips/practices for cross-sell and upsell conversations
• Trial, direct, and assumptive closing techniques