Printed on 6/24/2024

Healthcare Customer Service Representative

61-509-1 Certificate (C) 7 Credits Not Financial Aid Eligible Locations*: Appleton, Online

*If general education courses are required, they may be available at multiple locations.

As a Healthcare Customer Service Representative, you’ll be working with patients in a healthcare setting. You’ll learn to provide excellent customer service by not only meeting but exceeding customer needs. Your training will include an understanding of medical terminology, communication skills, the use of technology in healthcare and the culture of healthcare.


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Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

    Occupational Specific (7 Credits)

    Course Title
    Course Number
    Instructional Hours
    Outside Effort Hours**
    Prior Learning Credit Eligibility
  • Digital Literacy for Healthcare

    • Instructional Hours: 72
    • Outside Effort Hours: 36
    • Course Number: 10501107
    • Credits: 2.00

    The focus of this course is the use of technology in healthcare. Learners use common business software applications, including word processing, presentation, spreadsheet, and databases. Communication methods using technology are addressed. Learners gain experience with using the electronic health record (EHR). Healthcare EHR security issues, social media use, and digital healthcare resources are examined.

  • Med Terminology

    • Instructional Hours: 108
    • Outside Effort Hours: 54
    • Course Number: 31501301
    • Credits: 3.00

    Focuses on the component parts of medical terms: prefixes, suffixes and word roots. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

    Prereq: Student has completed or is in process of completing ANY of the following options:

    • Student is in progress in Medical Assistant (31-509-1) Program of Study

    • Student is in progress in Healthcare Customer Service Representative (61-509-1) Program of Study

    • Student is not in progress in Associate Degree, Apprenticeship, or Technical Diploma (31 or 32 level)

  • Contemporary Practices in Healthcare

    • Instructional Hours: 72
    • Outside Effort Hours: 36
    • Course Number: 31501304
    • Credits: 2.00

    An introduction to contemporary healthcare practices for students interested in a career serving diverse healthcare communities. Learners explore the essential skills required for equitable and inclusive person-centered interactions.  Learners examine various health communities, mindful practices, professionalism, problem solving, and patient confidentiality.


Expected Competencies

For more information visit our Credit For Prior Learning page.