Leading for Engagement and Results Certificate: A 5-Module Series
Hours: 20.00 | Estimated Cost: $650.00
Gain confidence and skills to get superior results and increased employee engagement. Benefit from step-by-step behaviors and communication skills that increase team members' motivation, productivity, accountability, trust and commitment. For leads, first time supervisors, managers, and experienced leaders who want a solid foundation to conquer today's work challenges.
Additional Information
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Learn About
* Motivating your team
* Communicating for results
* Providing performance feedback
* Working with different personalities
* Resolving conflicts
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Benefits & Outcomes
* Gain a solid foundation to conquer today's work challenges
* Small class size for individualized results and focused attention
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Training Outline
**Module 1:** Motivating the Team: Engage and Motivate Team Members Regularly with Key Actions
* Work with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
* Base discussions about performance and work habits on behavior rather than on personalities and attitudes
* Involve team members in goal setting, problem solving and decision-making
* Create a climate where team members want to do their best work
**Module 2:** Communicating for Results: Effectively Manage Personal and Team Communication
* Understand the tools to diagnose communication challenges
* Be aware how perception alters reality
* Match the best communication method with the message
* Avoid defensive behavior
* Share information to increase effectiveness
* Dialogue honestly & professionally using the XYZ method
* Maintain confidentiality of sensitive information
* Listen to fully understand
**Module 3:** Providing Performance Feedback: Influence Performance with Regular Constructive Feedback
* Base assessments on facts and behavior
* Assess performance
* Use positive feedback to motivate team members
* Gain team member participation in assessment
* Gain team member agreement with the assessment
* Gain team member commitment to the change needed to improve performance
**Module 4:** Working with Different Personalities: Understand Yourself and Others and Leverage Synergy
* Analyze natural and adapted behavioral styles
* Identify the specific talents brought to the organization
* Dos and Don'ts of communicating for effectiveness and influence
* Recognize the behaviors towards how problems are solved and challenges met
* Detect responsiveness to the pace of the environment, rules and procedures
* Control situations with self-perception and awareness of others perceptions
* Minimize limitations and blind spots for personal and interpersonal performance enhancement
**Module 5:** Resolving Conflicts: Establish Practical Approaches to Recognizing and Resolving Conflicts
* Understand how conflict is a part of all work situations
* Recognize the positive and negative impacts of conflicts
* Leverage positive conflict to the individual and teams advantage
* Establish a cooperative atmosphere to resolve conflicts
* Adopting a conflict resolution model for lasting impact