Leading for Engagement and Results Certificate: A 5-Module Series

Hours: 20.00 | Estimated Cost: $650.00

Gain confidence and skills to get superior results and increased employee engagement. Benefit from step-by-step behaviors and communication skills that increase team members' motivation, productivity, accountability, trust and commitment. For leads, first time supervisors, managers, and experienced leaders who want a solid foundation to conquer today's work challenges.

Additional Information

• Learn About

  * Motivating your team
  * Communicating for results
  * Providing performance feedback
  * Working with different personalities
  * Resolving conflicts

• Benefits & Outcomes

  * Gain a solid foundation to conquer today's work challenges
  * Small class size for individualized results and focused attention

• Training Outline

  **Module 1:** Motivating the Team: Engage and Motivate Team Members Regularly with Key Actions
  * Work with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
  * Base discussions about performance and work habits on behavior rather than on personalities and attitudes
  * Involve team members in goal setting, problem solving and decision-making
  * Create a climate where team members want to do their best work
  **Module 2:** Communicating for Results: Effectively Manage Personal and Team Communication
  * Understand the tools to diagnose communication challenges
  * Be aware how perception alters reality
  * Match the best communication method with the message
  * Avoid defensive behavior
  * Share information to increase effectiveness
  * Dialogue honestly & professionally using the XYZ method
  * Maintain confidentiality of sensitive information
  * Listen to fully understand
  **Module 3:** Providing Performance Feedback: Influence Performance with Regular Constructive Feedback
  * Base assessments on facts and behavior
  * Assess performance
  * Use positive feedback to motivate team members
  * Gain team member participation in assessment
  * Gain team member agreement with the assessment
  * Gain team member commitment to the change needed to improve performance
  **Module 4:** Working with Different Personalities: Understand Yourself and Others and Leverage Synergy
  * Analyze natural and adapted behavioral styles
  * Identify the specific talents brought to the organization
  * Dos and Don'ts of communicating for effectiveness and influence
  * Recognize the behaviors towards how problems are solved and challenges met
  * Detect responsiveness to the pace of the environment, rules and procedures
  * Control situations with self-perception and awareness of others perceptions
  * Minimize limitations and blind spots for personal and interpersonal performance enhancement
  **Module 5:** Resolving Conflicts: Establish Practical Approaches to Recognizing and Resolving Conflicts
  * Understand how conflict is a part of all work situations
  * Recognize the positive and negative impacts of conflicts
  * Leverage positive conflict to the individual and teams advantage
  * Establish a cooperative atmosphere to resolve conflicts
  * Adopting a conflict resolution model for lasting impact