Personal Effectiveness

Personal effectiveness is critical to team, career and leader success. Explore time-tested approaches to influencing and leading change, principle-centered communication, ethics, managing workplace relationships and delivering effective training.

    Additional Information

  • Module Options
    **Adapt to Change**
    * Self-assessment on personal adaptability
    * Limiting factors to accepting change
    * The ladder of inference
    * A hands-on, change activity and discussion
    * Coping with change
    * Moving toward acceptance
    **Communication Skills for Trainers**
    * Adult learning theory: preferences and modalities
    * Practical understanding and application of the skills transfer process
    * Engaging, interactive training methods for adult learners
    * Phrases to steer adult learners and affirm ability
    * Tips for giving training feedback in a meaningful way
    * A structured feedback technique to redirect, reassure
    * How to structure and use examples, case studies
    * The role of the trainer as storyteller
    **Influencing Change**
    * The traits of highly adaptive individuals and organizations
    * Resistance factors to change that can emerge, and what influencers can do to address those factors among their peers
    * Predictable emotional and psychological patterns people experience when reacting to change
    * Change communication techniques to influence others
    * The ladder of inference
    * Identify your personal approach for handling change
    **Influencing Up: Using Influence to Communicate Requests**
    * A retrospective, inward look for inhibitors to influence
    * Understanding organization currencies and the tie of currency to influence
    * Using provisional speaking to frame and make requests
    **Leading Change**
    * The traits of highly adaptive individuals and organizations
    * Resistance factors to change that can emerge and specific leadership actions to address those concerns
    * Predictable emotional and psychological responses to change
    * Communicating change: using Sinek's golden circle
    * Influence for leaders: the lesson of motivational interviewing and communicating change
    * Two distinct models for implementing change
    **Managing the Boundaries of Workplace Relationships**
    * Self-assessment of best practices regarding workplace relationships
    * Why supervisors often seek to create workplace friendships
    * The distinction between friend and a direct report
    * Case study analysis: the friend for a manager/supervisor
    * Identifying situations where employees overstep boundaries
    * Planning and delivering performance feedback
    **Master Your Priorities: Getting It Done & Achieving Balance**
    * Identify your greatest time opportunities
    * Reflecting on where to spend your time
    * Strategies for minimizing interruptions
    * Strategies for making tasks more manageable
    * Peak energy and peak performance
    * Prioritization and planning
    * Delegation and reprioritization
    **Principle-Centered Communication**
    * Paradigms and what shapes them
    * The See-Do-Get Cycle
    * Proactivity vs. reactivity
    * Avoiding autobiographical responses
    * Deep listening skills
    * Effective time management
    * Personal mission statement
    * Attitude & mindset: abundance vs. scarcity, others before self
    **Workplace Ethics**
    * Easy-to learn approach that help employees at all levels of an organization
    * Making better ethical decisions
    * Defining what is right, fair, honest and legal for your organization
    * Benefits of ethical behavior and the impacts of poor ethical choices
    * Techniques to help you make ethical decisions or respond to ethical conflicts
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771