Personal Effectiveness

Personal effectiveness is critical to team, career and leader success. Explore time-tested approaches to influencing and leading change, principle-centered communication, ethics, managing workplace relationships and delivering effective training.

Additional Information

• Module Options

  **Adapt to Change**
  * Self-assessment on personal adaptability
  * Limiting factors to accepting change
  * The ladder of inference
  * A hands-on, change activity and discussion
  * Coping with change
  * Moving toward acceptance
  **Communication Skills for Trainers**
  * Adult learning theory: preferences and modalities
  * Practical understanding and application of the skills transfer process
  * Engaging, interactive training methods for adult learners
  * Phrases to steer adult learners and affirm ability
  * Tips for giving training feedback in a meaningful way
  * A structured feedback technique to redirect, reassure
  * How to structure and use examples, case studies
  * The role of the trainer as storyteller
  **Influencing Change**
  * The traits of highly adaptive individuals and organizations
  * Resistance factors to change that can emerge, and what influencers can do to address those factors among their peers
  * Predictable emotional and psychological patterns people experience when reacting to change
  * Change communication techniques to influence others
  * The ladder of inference
  * Identify your personal approach for handling change
  **Influencing Up: Using Influence to Communicate Requests**
  * A retrospective, inward look for inhibitors to influence
  * Understanding organization currencies and the tie of currency to influence
  * Using provisional speaking to frame and make requests
  **Leading Change**
  * The traits of highly adaptive individuals and organizations
  * Resistance factors to change that can emerge and specific leadership actions to address those concerns
  * Predictable emotional and psychological responses to change
  * Communicating change: using Sinek's golden circle
  * Influence for leaders: the lesson of motivational interviewing and communicating change
  * Two distinct models for implementing change
  **Managing the Boundaries of Workplace Relationships**
  * Self-assessment of best practices regarding workplace relationships
  * Why supervisors often seek to create workplace friendships
  * The distinction between friend and a direct report
  * Case study analysis: the friend for a manager/supervisor
  * Identifying situations where employees overstep boundaries
  * Planning and delivering performance feedback
  **Master Your Priorities: Getting It Done & Achieving Balance**
  * Identify your greatest time opportunities
  * Reflecting on where to spend your time
  * Strategies for minimizing interruptions
  * Strategies for making tasks more manageable
  * Peak energy and peak performance
  * Prioritization and planning
  * Delegation and reprioritization
  **Principle-Centered Communication**
  * Paradigms and what shapes them
  * The See-Do-Get Cycle
  * Proactivity vs. reactivity
  * Avoiding autobiographical responses
  * Deep listening skills
  * Effective time management
  * Personal mission statement
  * Attitude & mindset: abundance vs. scarcity, others before self
  **Workplace Ethics**
  * Easy-to learn approach that help employees at all levels of an organization
  * Making better ethical decisions
  * Defining what is right, fair, honest and legal for your organization
  * Benefits of ethical behavior and the impacts of poor ethical choices
  * Techniques to help you make ethical decisions or respond to ethical conflicts