Critical Core Communication Skills

The *Critical Core Communication Skills* are workplace essential topics bundled into a series of modules ideal for employees at all levels. Each interactive session focuses on skills crucial to a collaborative and productive work environment. Modules can be offered as a single session or bundled into a customized training series.

Review select workplace communication skills recommended by employers and request a consultation to discuss scheduling an on-site series at your organization. Skill modules address:

  • Interpersonal Communication
  • Oral Communication
  • Team Communication
  • Written Communication

    Additional Information

  • Module Options

    **Interpersonal Skills**

    *Non-verbal Communication*

    • Types of nonverbal communication
    • The impact of nonverbal cues
    • Open and supportive body language
    • Communicating with a helpful and positive tone
    • Filters and the effect on nonverbal messages

    *Active Listening and Assertive Speaking* or *Results-Oriented Communication*

    • Explain assertive, aggressive, passive, passive-aggressive styles
    • Demonstrate active and attentive listening
    • Listening self-assessment and reflection
    • Identify barriers to effective listening
    • Use powerful descriptive "I" messages
    • Focus on solutions in assertive speaking

    *Giving and Receiving Instructions / Making Requests*

    • Ways to enhance clarity
    • Importance of giving specific instructions
    • Practice following directions
    • Checking perceptions and understanding
    • Differences in adult learning styles and comprehension
    • Following up on instructions and requests

    **Oral Communication Skills**

    *Presentation Skills*

    • Baseline classroom presentation and peer critique
    • Audience analysis
    • Presentation objectives
    • Organizing your visual aids
    • Dealing with anxiety and nervousness
    • Effective delivery techniques

    *Impromptu Speaking*

    • Self-assessment of impromptu speaking skills and reflection
    • The role of nonverbal communication
    • Process for handling impromptu questions
    • Direct vs. indirect answers
    • Avoiding the phrase I don't know

    *Effective Meeting Skills*

    • Elements of effective meetings
    • Meeting facilitation technique
    • Meeting roles and responsibilities
    • Using guidelines for success to stay focused
    • Methods for checking consensus
    • Challenges of virtual meetings (webinars, conference calls)

    **Team Communication Skills**

    *Conflict Resolution*

    • The value of conflict
    • Understand why people don't embrace conflict
    • Self-assessment of conflict resolution style
    • Dealing with difficult people
    • Conflict avoidance communication techniques

    *Generational Communication*

    • Characteristics of generations in the workplace
    • Defining events and expectations of different generations
    • Bridging generational communication gaps
    • Valuing work preferences of different generations

    *Giving and Receiving Feedback*

    • Self-assessment on giving feedback
    • Analyzing feedback scenarios and identify opportunities
    • Planning for giving feedback
    • Three feedback challenges and ways to overcome them
    • Improving performance using positive feedback
    • Assessing opportunity as a receiver of feedback
    • Dealing with unjustified negative feedback (criticism)

    **Written Communication Skills**

    *Writing Foundations*

    • Matching singular or plural subjects with appropriate verb forms
    • Identifying the correct verb form to be used with indefinite pronouns
    • Omitting prepositional phrases when proofreading to ensure correct grammar
    • Eliminating redundant adjectives, adverbs and phrases

    *Business Writing*

    • Using reader-centered techniques to maintain customer goodwill
    • Choosing language that keeps your message clear, concise and contemporary
    • Designing documents that accomplish your objectives
    • Using direct and indirect approaches to accomplish desired results
    • Applying the best practices of email communication to your own writing

    *Proofreading Skills*

    • Proofreading approaches and tips to improve document accuracy
    • Rules regarding correct number usage in written communication
    • Spelling errors and commonly misspelled words that cause clarity problems
    • Punctuation rules for commas, semicolons, colons, dashes and quotation marks.

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771