+Virtual: Communication Skills
Select communication skills topics are available virtually for your remote workforce. New options are added as demand warrants with all available in a Live, interactive format.
Check out popular topics, review module descriptions and contact us to schedule virtual training for your workplace.
* Business Writing
* Communication Coaching - **only available after trainer consultation**
* Conquering Your Public Speaking Fear
* Impromptu Speaking
* Leading Virtual Meetings Effectively
* Meaningful Conversations: Sharing & Listening to Helpful Feedback
* Navigating Conflict
* Non-verbal Communication
* Proofreading Skills
* The Principles, Practices & Power of Apology
* Writing Foundations
Additional Information
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Module Options
**Business Writing**
* Using reader-centered techniques to maintain customer goodwill
* Choosing language that keeps your message clear, concise and contemporary
* Designing documents that accomplish your objectives
* Using direct and indirect approaches to accomplish desired results
* Applying the best practices of email communication to your own writing
**Communication Coaching** - *only available after trainer consultation*
* Content is tailored to specific, individualized needs
**Conquering Your Fear of Public Speaking**
* The physiology of public speaking fear
* Self-assessment of level of public speaking fear or anxiety
* Understanding what fuels our response
* Methods for coping and conquering fear or anxiety
**Impromptu Speaking**
* Self-assessment of impromptu speaking skills and reflection
* The role of nonverbal communication
* Process for handling impromptu questions
* Direct vs. indirect answers
* Avoiding the phrase "I don't know"
**Leading Virtual Meetings Effectively**
* Elements of effective meetings
* Meeting facilitation techniques
* Meeting roles and responsibilities
* Keeping attendees focused and engaged
* Fostering accountability for action items
* Challenges of virtual meetings (webinars, conference calls)
**Meaningful Conversations: Sharing & Listening to Helpful Feedback**
* Planning for giving feedback
* Three feedback challenges and ways to overcome them
* Improving performance using positive feedback
* Assessing opportunities as a receiver of feedback
* Dealing with unjustified negative feedback (criticism)
**Navigating Conflict: Building Stronger Relationships, Better Results**
* Embracing conflict as an opportunity
* Understand why people avoid conflict
* Self-assessment of conflict resolution style
* Techniques for mastering your emotions
* Dealing with difficult people
* Communication techniques to guide resolution
**Non-verbal Communication**
* Types of nonverbal communication
* The impact of nonverbal cues
* Open and supportive body language
* Communicating with a helpful and positive tone
* Filters and the effect on nonverbal messages
**Proofreading Skills**
* Proofreading approaches and tips to improve document accuracy
* Rules regarding correct number usage in written communication
* Spelling errors and commonly misspelled words that cause clarity problems
* Punctuation rules for commas, semicolons, colons, dashes and quotation marks
**The Principles, Practices & Power of Apology**
* Explain the four key characteristics of all apologies
* Identify your apology quotient and opportunity to build skill, through self-assessment
* Describe the wholehearted apology and its components
* Identify best practices when offering an apology to others
* Explain essential factors when receiving an apology
**Writing Foundations**
* Matching singular or plural subjects with appropriate verb forms
* Identifying the correct verb form to be used with indefinite pronouns
* Omitting prepositional phrases when proofreading to ensure correct grammar
* Eliminating redundant adjectives, adverbs and phrases