+Virtual: Communication Skills

Select communication skills topics are available virtually for your remote workforce. New options are added as demand warrants with all available in a Live, interactive format.
Check out popular topics, review module descriptions and contact us to schedule virtual training for your workplace.
* Business Writing
* Communication Coaching - **only available after trainer consultation**
* Conquering Your Public Speaking Fear
* Impromptu Speaking
* Leading Virtual Meetings Effectively
* Meaningful Conversations: Sharing & Listening to Helpful Feedback
* Navigating Conflict
* Non-verbal Communication
* Proofreading Skills
* The Principles, Practices & Power of Apology
* Writing Foundations

    Additional Information

  • Module Options
    **Business Writing**
    * Using reader-centered techniques to maintain customer goodwill
    * Choosing language that keeps your message clear, concise and contemporary
    * Designing documents that accomplish your objectives
    * Using direct and indirect approaches to accomplish desired results
    * Applying the best practices of email communication to your own writing
    **Communication Coaching** - *only available after trainer consultation*
    * Content is tailored to specific, individualized needs
    **Conquering Your Fear of Public Speaking**
    * The physiology of public speaking fear
    * Self-assessment of level of public speaking fear or anxiety
    * Understanding what fuels our response
    * Methods for coping and conquering fear or anxiety
    **Impromptu Speaking**
    * Self-assessment of impromptu speaking skills and reflection
    * The role of nonverbal communication
    * Process for handling impromptu questions
    * Direct vs. indirect answers
    * Avoiding the phrase "I don't know"
    **Leading Virtual Meetings Effectively**
    * Elements of effective meetings
    * Meeting facilitation techniques
    * Meeting roles and responsibilities
    * Keeping attendees focused and engaged
    * Fostering accountability for action items
    * Challenges of virtual meetings (webinars, conference calls)
    **Meaningful Conversations: Sharing & Listening to Helpful Feedback**
    * Planning for giving feedback
    * Three feedback challenges and ways to overcome them
    * Improving performance using positive feedback
    * Assessing opportunities as a receiver of feedback
    * Dealing with unjustified negative feedback (criticism)
    **Navigating Conflict: Building Stronger Relationships, Better Results**
    * Embracing conflict as an opportunity
    * Understand why people avoid conflict
    * Self-assessment of conflict resolution style
    * Techniques for mastering your emotions
    * Dealing with difficult people
    * Communication techniques to guide resolution
    **Non-verbal Communication**
    * Types of nonverbal communication
    * The impact of nonverbal cues
    * Open and supportive body language
    * Communicating with a helpful and positive tone
    * Filters and the effect on nonverbal messages
    **Proofreading Skills**
    * Proofreading approaches and tips to improve document accuracy
    * Rules regarding correct number usage in written communication
    * Spelling errors and commonly misspelled words that cause clarity problems
    * Punctuation rules for commas, semicolons, colons, dashes and quotation marks
    **The Principles, Practices & Power of Apology**
    * Explain the four key characteristics of all apologies
    * Identify your apology quotient and opportunity to build skill, through self-assessment
    * Describe the wholehearted apology and its components
    * Identify best practices when offering an apology to others
    * Explain essential factors when receiving an apology
    **Writing Foundations**
    * Matching singular or plural subjects with appropriate verb forms
    * Identifying the correct verb form to be used with indefinite pronouns
    * Omitting prepositional phrases when proofreading to ensure correct grammar
    * Eliminating redundant adjectives, adverbs and phrases
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771