**Leading through Motivation** - *4 hours*
- Deal with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
- Base discussions about performance and work habits on behavior rather than on personalities and attitudes
- Involve team members in goal-setting, problem-solving and decision-making
**Leading through Communication** - *4 hours*
- See that communication is a two-way process
- Construct clear, concise messages in the interest of the listener
- Manage nonverbal behaviors to reinforce the intent of messages
- Listen actively to improve communication
- Create a climate of open communication
**Coaching Job Skills** - *4 hours*
- Understand what coaching is, why it is important, and how it supports individual and company goals
- Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog
- Use coaching as a way to build a valuable sense of teamwork between the team leader and team member
**Improving Work Habits** - *4 hours*
- Recognize the difference between job performance and work habits
- Understand that unsatisfactory behaviors must be dealt with quickly and effectively
- Explain clearly and specifically the nature of the team members unsatisfactory work habit while focusing on behaviors rather than attitude
- Use action plans and reviews to improve work habits and accountability
**Developing Performance Goals** - *4 hours*
- Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed using concrete active language
- Negotiate to develop performance standards for team members that address both desired results and team members capabilities
- Monitor team members progress toward their goals by holding review meetings
**Providing Performance Feedback** - *4 hours*
- Base assessments on facts and behavior
- Assess performance and use positive feedback to motivate team members
- Gain team member participation and agreement with assessment
- Gain team member commitment to the change needed to improve performance
**Effective Discipline** - *4 hours*
- Use effective discipline to eliminate problem behaviors
- Communicate concerns in terms of behavior rather than perception or opinion
- Minimize defensiveness and focus on solutions
- Review performance to make sure the problem is resolved
- Manage nonverbal behaviors to reinforce the intent of messages
**Managing Team Member Complaints** - *4 hours*
- Understand why team member complaints must be dealt with rather than dismissed
- Understand techniques used to determine underlying problems
- Manage various techniques to solve problems while maintaining a positive relationship with the team member
**Resolving Conflict** - *4 hours*
- Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity
- Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage
- Distinguish between the two major sources of conflict so that it can be resolved fairly and effectively
- Establish a cooperative atmosphere to resolve conflicts when they arise
**Delegating** - *4 hours*
- Understand the role of delegation
- Use a delegation process that ensures team member involvement
- Establish a team members responsibility and authority for a delegated task
**Supporting & Leading Change** - *4 hours*
- Understand why change happens and how people react
- Involve team members in a change initiative by promoting their understanding and ownership
- Plan for individual and group follow-up that support the change process and reinforce personal and organizational goals