EXCELerated Leadership Skills

Customize and create a targeted training series to build the foundational skills of leaders, supervisors and managers. Each 4-hour course addresses step-by-step behaviors and communications that increase team members **motivation, productivity, accountability, trust and commitment** and align them to the organization's strategic objectives.

View *course options* to learn more or request a consultation to plan your on-site customized training.

Additional Information

• Course Options

  **Leading through Motivation** - *4 hours*

  • Deal with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
  • Base discussions about performance and work habits on behavior rather than on personalities and attitudes
  • Involve team members in goal-setting, problem-solving and decision-making

  
  

  **Leading through Communication** - *4 hours*

  • See that communication is a two-way process
  • Construct clear, concise messages in the interest of the listener
  • Manage nonverbal behaviors to reinforce the intent of messages
  • Listen actively to improve communication
  • Create a climate of open communication

  
  

  **Coaching Job Skills** - *4 hours*

  • Understand what coaching is, why it is important, and how it supports individual and company goals
  • Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog
  • Use coaching as a way to build a valuable sense of teamwork between the team leader and team member

  
  

  **Improving Work Habits** - *4 hours*

  • Recognize the difference between job performance and work habits
  • Understand that unsatisfactory behaviors must be dealt with quickly and effectively
  • Explain clearly and specifically the nature of the team members unsatisfactory work habit while focusing on behaviors rather than attitude
  • Use action plans and reviews to improve work habits and accountability

  
  

  **Developing Performance Goals** - *4 hours*

  • Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed using concrete active language
  • Negotiate to develop performance standards for team members that address both desired results and team members capabilities
  • Monitor team members progress toward their goals by holding review meetings

  
  

  **Providing Performance Feedback** - *4 hours*

  • Base assessments on facts and behavior
  • Assess performance and use positive feedback to motivate team members
  • Gain team member participation and agreement with assessment
  • Gain team member commitment to the change needed to improve performance

  
  

  **Effective Discipline** - *4 hours*

  • Use effective discipline to eliminate problem behaviors
  • Communicate concerns in terms of behavior rather than perception or opinion
  • Minimize defensiveness and focus on solutions
  • Review performance to make sure the problem is resolved
  • Manage nonverbal behaviors to reinforce the intent of messages

  
  

  **Managing Team Member Complaints** - *4 hours*

  • Understand why team member complaints must be dealt with rather than dismissed
  • Understand techniques used to determine underlying problems
  • Manage various techniques to solve problems while maintaining a positive relationship with the team member

  
  

  **Resolving Conflict** - *4 hours*

  • Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity
  • Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage
  • Distinguish between the two major sources of conflict so that it can be resolved fairly and effectively
  • Establish a cooperative atmosphere to resolve conflicts when they arise

  
  

  **Delegating** - *4 hours*

  • Understand the role of delegation
  • Use a delegation process that ensures team member involvement
  • Establish a team members responsibility and authority for a delegated task

  
  

  **Supporting & Leading Change** - *4 hours*

  • Understand why change is hard from a neuroscience perspective
  • Adopt principles to survive and thrive in today's fast changing world
  • Leverage powerful tools and techniques to adapt to change
  • Learn the top predictable reasons why change efforts typically fail
  • Prepare for the stages of change over time in respect to team member engagement, productivity, and adoption of the change
  • Communicate with team members to overcome the 4 fears of change
  • Strategize for leading change successfully
  • Promote positive change with the 6-step approach

  
  
• Target Audience

  The leadership modules develop foundational skills for **frontline leads, supervisors and managers**. Companion training is available for managers of the participants to coach and model the skills taught in class, while making participants accountable to put the skills into practice.

• Benefits & Outcomes

  This outcomes-based leadership training is expected to:

  • Improve employee skills while providing opportunities to apply learning to the workplace
  • Improve the work environment and positively impact productivity
  • Address talent management and development needs of frontline leaders
  • Improve organization capability to encourage higher levels of performance