EXCELerated Leadership Skills
Customize and create a targeted training series to build the foundational skills of leaders, supervisors and managers. Each 4-hour course addresses step-by-step behaviors and communications that increase team members **motivation, productivity, accountability, trust and commitment** and align them to the organization's strategic objectives.
View *course options* to learn more or request a consultation to plan your on-site customized training.
Additional Information
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Course Options
**Leading through Motivation** - *4 hours*
* Deal with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
* Base discussions about performance and work habits on behavior rather than on personalities and attitudes
* Involve team members in goal-setting, problem-solving and decision-making
**Leading through Communication** - *4 hours*
* See that communication is a two-way process
* Construct clear, concise messages in the interest of the listener
* Manage nonverbal behaviors to reinforce the intent of messages
* Listen actively to improve communication
* Create a climate of open communication
**Coaching Job Skills** - *4 hours*
* Understand what coaching is, why it is important, and how it supports individual and company goals
* Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog
* Use coaching as a way to build a valuable sense of teamwork between the team leader and team member
**Improving Work Habits** - *4 hours*
* Recognize the difference between job performance and work habits
* Understand that unsatisfactory behaviors must be dealt with quickly and effectively
* Explain clearly and specifically the nature of the team members unsatisfactory work habit while focusing on behaviors rather than attitude
* Use action plans and reviews to improve work habits and accountability
**Developing Performance Goals** - *4 hours*
* Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed using concrete active language
* Negotiate to develop performance standards for team members that address both desired results and team members capabilities
* Monitor team members progress toward their goals by holding review meetings
**Providing Performance Feedback** - *4 hours*
* Base assessments on facts and behavior
* Assess performance and use positive feedback to motivate team members
* Gain team member participation and agreement with assessment
* Gain team member commitment to the change needed to improve performance
**Effective Discipline** - *4 hours*
* Use effective discipline to eliminate problem behaviors
* Communicate concerns in terms of behavior rather than perception or opinion
* Minimize defensiveness and focus on solutions
* Review performance to make sure the problem is resolved
* Manage nonverbal behaviors to reinforce the intent of messages
**Managing Team Member Complaints** - *4 hours*
* Understand why team member complaints must be dealt with rather than dismissed
* Understand techniques used to determine underlying problems
* Manage various techniques to solve problems while maintaining a positive relationship with the team member
**Resolving Conflict** - *4 hours*
* Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity
* Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage
* Distinguish between the two major sources of conflict so that it can be resolved fairly and effectively
* Establish a cooperative atmosphere to resolve conflicts when they arise
**Delegating** - *4 hours*
* Understand the role of delegation
* Use a delegation process that ensures team member involvement
* Establish a team members responsibility and authority for a delegated task
**Supporting & Leading Change** - *4 hours*
* Understand why change is hard from a neuroscience perspective
* Adopt principles to survive and thrive in today's fast changing world
* Leverage powerful tools and techniques to adapt to change
* Learn the top predictable reasons why change efforts typically fail
* Prepare for the stages of change over time in respect to team member engagement, productivity, and adoption of the change
* Communicate with team members to overcome the 4 fears of change
* Strategize for leading change successfully
* Promote positive change with the 6-step approach
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Target Audience
The leadership modules develop foundational skills for **frontline leads, supervisors and managers**. Companion training is available for managers of the participants to coach and model the skills taught in class, while making participants accountable to put the skills into practice.
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Benefits & Outcomes
This outcomes-based leadership training is expected to:
* Improve employee skills while providing opportunities to apply learning to the workplace
* Improve the work environment and positively impact productivity
* Address talent management and development needs of frontline leaders
* Improve organization capability to encourage higher levels of performance