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Call & Customer Care Center

Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.

To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of **call, contact and customer care center skills.

Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.


Additional Information

Module Options

**Critical Core Skills for a High Performance Workforce** - *2-3 hours per topic*

  • Positive Attitude
  • Adapting to Change
  • Work Collaboratively in Teams
  • Work Productively

**Call Center Customer Service: Repair/Troubleshooting Focus** - *3 hours per topic*

  • Introduction and Opening the Call
  • Determine the Reason
  • Resolve the Reason
  • Challenge Customers
  • Closing the Call

**Call Center Customer Service: Sales Focus** - *3 hours per topic*

  • Introduction and Opening the Call
  • Determine the Reason
  • Making Recommendations
  • Closing the Sale and the Call
Business and Industry Services

Fox Valley Technical College
Business & Industry Services
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277

bi.services@fvtc.edu
www.fvtc.edu/bis

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771


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