Call & Customer Care Center

Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.
To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of *call, contact and customer care center skills*.
Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.

    Additional Information

  • Module Options
    **Critical Core Skills for a High Performance Workforce**
    * Positive Attitude
    * Adapting to Change
    * Work Collaboratively in Teams
    * Work Productively
    **Call Center Customer Service: Repair/Troubleshooting Focus**
    * Introduction and Opening the Call
    * Determine the Reason
    * Resolve the Reason
    * Challenge Customers
    * Closing the Call
    **Call Center Customer Service: Sales Focus**
    * Introduction and Opening the Call
    * Determine the Reason
    * Making Recommendations
    * Closing the Sale and the Call
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771